Refund policy

Thank you for shopping at Don Oliver Co. We appreciate your business and want to ensure your satisfaction with every purchase. Please read the following refund policy carefully.

Eligibility for Refund

You are eligible for a refund within 10 days of the original purchase date under the following conditions:

  • The item(s) must be in unused, unwashed, and in the same condition as received.
  • The original tags and labels must be attached to the item(s).
  • Proof of purchase (receipt, order confirmation, or invoice) is required.
  • Personalized or customized items are not eligible for a refund unless they are damaged or defective upon receipt.

Refund Process

To initiate a refund, please follow these steps:

  • Contact our customer support team at [Insert Contact Information] to request a refund.
  • Provide your order number and a detailed explanation of the reason for the refund request.
  • Our team will review your request and respond within 2 business days.

Inspection and Approval

Upon receiving your returned item(s), we will inspect them to ensure they meet the eligibility criteria outlined. If the items pass inspection, we will proceed with the refund.

Refund Method

Refunds will be issued in the original form of payment used for the purchase. If the original payment method is not available, a store credit will be provided.

Refund Processing Time

Please allow up to 7 business days for the refund to be processed and reflected in your account. This time frame may vary depending on your financial institution.

Return Shipping

Customers are responsible for the cost of return shipping, unless the item is damaged, defective, or there was an error on our part.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund, as applicable, at no extra cost.

Changes to this Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be reflected on this page.

Contact Us

If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us.

Thank you for shopping with us!